Thai Airways is formally punishing cabin crew for not accumulating meal trays from some passengers earlier than touchdown on a Singapore – Bangkok flight after a viral TikTok uncovered the cabin crew’s mishap.
Yesterday, the airline’s PR staff said…
“Thai Airways International wish to announce the results of our investigation into the case of cabin crew not storing away meal trays before touchdown on a Singapore – Bangkok flight. The investigation discovered that the cabin crew neglected their duties.
“Therefore, we’ll punish these answerable for this incident in accordance with firm procedures – by docking their wage and suspending them from flying for one month.
“THAI also punished both the flight manager and cabin crew with a written warning stating that everyone involved is required to attend intensive security training courses instantly before the company allows them to proceed their duties.
“The company would like to apologise for the incident and guarantee all passengers that the corporate holds passenger security to the utmost importance, including undertaking all flight operations in according with the highest safety standards.”
Thai Airways is ‘”urgently investigating” why cabin crew failed to gather meal trays on a Singapore – Bangkok flight earlier than touchdown on the runway at Suvarnabhumi Airport after an irked passenger recorded the incident on TikTok.
TikTok consumer Praewa Nang Mana (@Praewa_panicha) posted a clip of meals trays sitting on the foldable tables of three seats. As the airplane lands, a water bottle is pictured falling to the bottom.
In the clip, Praewa asks…
“Why didn’t they gather our plates?”
Praewa later explained that the incident happened on a Thai Airways flight from Singapore. Unconventional and her two pals were shocked to hear the pilot say “cabin crew put together for landing” with the food trays nonetheless on their laps.
She said she rang the assistance bell however nobody got here to help.
Passengers had been told to fasten their seat belts for landing. However, Praewa and her pals mentioned they couldn’t regulate their seat belts properly without folding the tables away.
Finally, the trays have been removed as other passengers retrieved their baggage from the overhead lockers after Praewa obtained out of her seat and located a member of the cabin crew after the plane drew to a halt.
The Thai Airways cabin crew’s actions directly violate the Federal Aviation Administration (FAA)’s regulations…
“No operator may move an aircraft on the floor, take off, or land when any meals, beverage, or tableware furnished by the operator is situated at any passenger seat.
“No operator may transfer an aircraft on the surface, take off, or land unless each meals and beverage tray and seat back tray desk is secured in its stowed place.”
Thai flag carrier Thai Airways released an announcement on Facebook…
“In relation to the clip that the cabin crew failed to collect trays earlier than landing, Thai Airways Ltd is conscious and won’t be complacent in investigating this incident which will have occurred due to many reasons. We are urgently investigating to find out the details.
“Thai Airways want to stress that the company holds the safety of passengers to the utmost significance. Cabin crew has a checklist to make sure the orderliness of the cabin previous to take off and touchdown and should work according to worldwide aviation security requirements.”
The flight time between Singapore and Bangkok is two hours and 25 minutes..